![]() ![]() ![]() State My Path: Speak honestly and respectfully.Start With Heart: Consider others’ perspectives and assume they have good reasons before speaking up.Identify victim, villain, and helpless stories you might be telling yourself to justify behaviour. Master My Stories: Keep composure when feeling angry, defensive, or intimidated.Get Unstuck: Identify problems contributing to poor results and broken relationships.The Nine Crucial Skills taught in the Crucial Conversations training: Whether experienced virtually, or in-person, the Crucial Conversations course helps learners develop these vital skills through instruction, application, practice, group discussion, and self-reflection-not just theory-for lasting improvement. In order to succeed in holding these tough conversations confidently and successfully, one must undergo communication training to gain effective communication skills that have been science-backed and globally proven.Ĭrucial Conversations for Mastering Dialogue is a workplace communication course, that equips individuals at all levels in their professional and personal life to dialogue candidly and respectfully while maintaining relationships and results.Ĭrucial Conversations® for Mastering Dialogue teaches effective communication skills grounded in decades of social science research. Crucial Conversations is the standard for effective communication skills in life and in the workplace. When a conversation has high stakes, is about a sensitive topic, or can elicit strong emotions, it’s essential to be prepared. In the workplace, conversations often have lasting consequences. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. ZOE Talent Solutions follows the methodology of ‘Do-Review-Learn-Apply’.A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. You will get an opportunity to explore unique solutions to your work-related challenges with industry experts and participants. A highly interactive presentation will include simulation exercises, management games, paper-pencil exercises, activities, role plays, videos, real-life situations, case-studies etc. We at ZOE Talent Solutions, provide step-by-step practical solutions to the challenges you face during difficult and crucial conversations. Demonstrate respect in such discussions.Have healthy and respectful discussions.Engage in effective conversations that resolve tough challenges.Suspend judgements for better understanding.Identify the right time and place for having critical conversations. ![]()
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